Shipping Policy

📦 INTERNATIONAL SHIPPING

We do not have control over customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.

🚚 APPROXIMATE SHIPPING TIMES

(does not include weekends/public holidays)

  • USA: 3 to 8 business days (tracking system available)

  • Rest of the world: 3 to 12 business days (tracking system availability varies)

⚠️ Delayed delivery: In very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route.

  • We seek your understanding and patience should this occur.

  • In such cases, we will ship out a new package if there are no tracking updates for more than 30–60 business days.

  • This may especially be true during the busier holiday seasons (November to December), during promotions, or other similar situations.

🕒 PROCESSING TIME VS SHIPPING TIME

Please note that processing time (3–5 business days) is different from shipping time and should be added to the total delivery time.

  • Orders generally take 4–6 business days to be fully processed (checked, packed, forwarded to logistics, and sent forth to the post office).

  • After your order has been processed, our shipping company will then pick up your package.

  • An email with your online tracking information will be made available on our website.

⚠️ Processing Time: In very rare instances, processing may take longer than expected (holidays, promotions, or other busy times).
We do our best to deliver as fast as possible and seek your understanding and patience during such events.

❌ CANCELLING AN ORDER

  • Once an order is placed, we will not be able to cancel it if it has already been processed.

  • If an order is cancelled within 30 minutes before your order is PROCESSED, there is a transaction fee of $20 per order.

  • If you reach out and we tell you the order is already processed, the order cannot be cancelled.

👉 Please drop us an email at gritagain74@gmail.com as soon as possible if you'd like to cancel an order you have just made.

📞 CONTACT INFORMATION